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Bens Thought of the week
 
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Seminars

Authoritative - Compelling - Engaging - Highly Creditable - Powerful

Ben is a terrific advocate of challenging conventions and can provide thought provoking insight to any business.

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Glenn Stevens the Governor of the Reserve Bank told a business forum “ it’s time that business stopped whining about the exchange rate, the economy and  the carbon tax -  the world has changed and start focusing on improving productivity”.

This view was echoed by  Mr Swiegers the chief executive of Deloitte in Australia who told a Committee for Economic Development of Australia that from their research productivity was often a reflection of leadership. "It is a leader's responsibility to get discretionary effort out of people. Our view is that it is not that hard to get an extra five good hours out of people," he said.

"I'm not talking about going from 40 to 45 hours. I'm talking about getting five quality hours into 40 hours".

In May 1984, Warren Buffet laid out everything that you need to know about his investing philosophy. When asked why he was giving away his secret he replied:

“I can only tell you that the secret has been out for 50 years,” Buffet writes, “…yet I have seen no trend toward value investing in the 35 years I’ve practiced it. There seems to be some perverse human characteristic that likes to make easy things difficult. The academic world, if anything, has actually backed away from the teaching of value investing over the last 30 years. It’s likely to stay that way. Ships will sail around the world but the Flat Earth Society will flourish”.

His observations are valid not just in investing but in all areas of business.  A survey by American Express Global Customer Service Barometer shows that Australians would happily spend, on average, an extra 12 per cent if it meant they received better service. Yet excellent customer service is still the exception not the norm.

Another survey conducted by Gallop commissioned by SixSeconds, shows that only 9% of employees are “engaged at work”  91% of employees are either at best neutral (just do enough to keep their jobs) or are actively sabotaging their organisations due to poor management practices. As Buffet says the "Flat Earth Society" is alive and well. Most business leaders still live in the past - instead of embracing the future. They blame employees, the economy, the government when in fact the problem lies with them.

Colin Powell the highly respected former General, National Security Adviser and Secretary of State recently stated:

"the basic principles of leadership and management are the same: Have a common purpose, get everybody aligned in that purpose, treat your people well, give them the equipment and the support they need to get the job done. Recognize those who do well, deal with those that are not doing well. And above all, keep inspiring the people who work for you. And if you do that and take care of them, they'll take care of you".

Good leaders are an "enabling force", helping people and organisations to perform and develop, which requires that an alignment be achieved between employees needs, customers needs and the needs of the organization.

The traditional concept of a leader being the directing chief at the top of a hierarchy is today obsolete.
Good leadership in the 21 century requires attitudes and behaviors which characterize and relate to humanity.

Every business every manager can do this it does not cost lots of money. It just requires a change in thinking.

For business and organisations the equation is simple:

Change or Perish

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     asleader  Consious capatilism  21 Century  six seconds